HMCTS - Court Usher - Band F

About the Role

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice.

HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and must serve all those who call on it - from the most vulnerable people to families in crisis, claimants and commercial businesses. HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

This role invites a court usher to join the busy team on a temporary basis, until the end of June 2026 initially, with possible extension.

Work Details

Location: Derby City Centre - an opportunity to work within the courts and gain experience.

Hours: Monday to Friday, 9am-5pm, 37 hours per week.

Pay: £12.21 per hour for the first 12 weeks, increasing to £12.95 per hour thereafter. Benefits include holiday pay and a pension scheme.

Responsibilities

• Greeting members of the public.
• Liaising with judiciary, witnesses, jurors and other court users with professionalism.
• Performing basic admin duties, data entry, dealing with queries and preparing juror packs for trials.
• Walking jurors to and from court whilst remaining socially distanced.
• Preparing court rooms.
• Providing support to all users of the courts, especially those who may be experiencing it for the first time.
• Filing and other post room duties.

Skills & Qualifications

• Good basic administrative experience.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Ability to remain calm and professional in potentially difficult situations.
• Excellent customer service skills.

Application Process

Please apply online with your current CV in WORD format. Due to the high number of applications, we may not be able to respond to all applicants.

You will be required to pass an Enhanced DBS check and provide details of 3 years of references.

Additional Support

Brook Street is proud to support the Armed Forces Covenant and guarantees a guaranteed interview for veterans or spouses/partners of military personnel who meet all essential criteria. As a Disability Confident Leader with Gold Award status from the Defence Employer Recognition Scheme, we also offer a guaranteed interview with a PSR Sourcer.

We encourage candidates who identify as disabled or have a military background to reach out via the Brook Street website, register your interest and state the role you are interested in. If we receive a high volume of eligible ex military candidates, we will interview the best candidates from within that group.