Helpline Shift Supervisor

About this role

Our Helpline is a 24/7 telephone crisis management and support service. We provide confidential emotional support to callers and offer advice and guidance around mental health and other issues. Our services also include web chat and SMS text support. The Helpline is open 24 hours a day, 365 days a year.

What you'll do

• Lead shifts and support your team to deliver life changing help
• Provide emotional support via phone, webchat & SMS
• Assess risk, signpost services, and ensure everyone feels heard

You're

• Level 2 Counselling certificate (or equivalent experience)
• Experienced in mental health or social care
• Empathetic, organised, confident, and an excellent communicator

What we offer

• £27,516 - £30,382 per annum plus unsociable hours enhancements
• 4 week in person training, career development & wellbeing support
• 25 days annual leave (pro rata), increasing with service
• 5% pension contribution
• Employee Assistance Programme & wellbeing support
• Enhanced family friendly policies
• Cycle to work scheme
• Gym discounts & healthcare cash plan
• Retail discounts platform
• Ongoing training & structured career development

How to apply

We operate Safer Recruitment processes, so if you are interested in this role, please apply via our online application form. Answer all shortlisting questions to demonstrate how you meet the Person Specification. You may add additional supporting information. We are an equal opportunity employer, committed to diversity and inclusion.

Please contact Clair O'Connor for an informal conversation.

Person Specification

See qualifications above.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check.

Employer name

Mental Health Matters

Address

Waterside House, Sunderland Enterprise Park, St Catherine's Ct, Sunderland SR5 2TZ