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Helpline Counsellor Required: Manchester, Greater Manchester

Posted 17 days 3 hours ago by WhereToTalk

Permanent

Full Time

Other

Lancashire, Manchester, United Kingdom, M21 0

Job Description

The Portfolio Group

Onsite

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.

Day to Day Responsibilities:

Providing an efficient and effective telephone counselling service to all callers
Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution

Requirements:

Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
Registered member of the BACP or equivalent
High level of computer literacy (MS Office, Word, Excel and PowerPoint)

Employee Benefits:

Day off on your birthday
Holidays increase after 2- and 5-years' service
Cash plan for you (and your children, if any)
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Support with revalidation and CPD
Funding support with training and development 11. Holiday season bonus after 3 years' service
Season ticket loan scheme after 6 months and successful completion of probationary period
Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
Free 24/7 onsite gym with regular group classes