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Helpdesk Lead: Customer-First Service Manager

Posted 14 hours 24 minutes ago by CBRE Group, Inc.

Permanent
Full Time
Other
Yorkshire, Leeds, United Kingdom, LS1 8
Job Description

CBRE Global Workplace Solutions in Leeds is seeking a Helpdesk Manager to lead a small team of Helpdesk Advisors, ensuring calls are processed accurately and promptly in line with defined procedures.

You will coach staff, optimise schedules, drive continuous improvements, and maintain strong customer relationships while upholding CBRE policies and a safe, efficient work environment, ensuring service levels meet contractual obligations.

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