Helpdesk Lead: Customer-First Service Manager

CBRE Global Workplace Solutions in Leeds is seeking a Helpdesk Manager to lead a small team of Helpdesk Advisors, ensuring calls are processed accurately and promptly in line with defined procedures.

You will coach staff, optimise schedules, drive continuous improvements, and maintain strong customer relationships while upholding CBRE policies and a safe, efficient work environment, ensuring service levels meet contractual obligations.