Head Receptionist

Rufford Veterinary Group, Southport, North West

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

The location is semi rural at the gateway to North Wales and the Lake District with easy access to rail and motorway links and striking distance to Liverpool and Manchester. The practice is well equipped with the usual tools e.g. Digital x ray, in house laboratory, blood machines, ECG, ultrasound scanner, endoscope, Digital x ray, etc which allows the opportunity to work up cases.

How You'll Make a Difference

We are seeking an experienced, organised, and highly personable Head Veterinary Receptionist to lead our small animal practices front of house teams across our three branches in Rufford, Southport and Tarleton. As the first point of contact for our clients and their pets, you will play a vital role in ensuring an exceptional client experience while supporting the smooth day to day running of the practices.

Key Responsibilities include:

• Lead, motivate, and support the reception team, ensuring high standards of service and professionalism
• Oversee front desk operations including appointment scheduling, client communications, and workflow management
• Handle client queries and concerns with empathy and efficiency
• Manage rotas, training, and performance development for reception staff
• Ensure accurate record keeping and compliance with practice protocols
• Work closely with veterinary surgeons and nurses to optimise client and patient flow
• Maintain a welcoming, organised, and calm reception environment
• Support practice management with administrative tasks and service improvements

You Might Be a Great Fit If

• Previous experience in a veterinary, medical, or customer service environment
• Proven leadership or supervisory experience
• Excellent communication and interpersonal skills
• Calm under pressure, with strong organisational abilities
• Compassionate and client focused approach
• Confident with IT systems and practice management software
• A genuine passion for animal welfare and customer care

How We'll Support You

At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. You'll benefit from:

• A key client facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family friendly policies, including maternity / paternity / adoption / shared parental and surrogacy pay
• Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers
• We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world class learning resources.
• Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Rufford Veterinary Group, Southport

127 Wennington Road, Southport, Southport, PR9 7AF, United Kingdom