Head of Integrated Contact Centres & 999/111 Operations

A leading healthcare trust is seeking a dynamic individual to head its Contact Centre function. This role entails overseeing the operational and financial performance of the Trust's Contact Centres, focusing on driving cultural change and improving patient outcomes. The ideal candidate will have extensive senior leadership experience in contact centre operations or the NHS and be comfortable in a system leadership role. Competitive salary package available, with responsibilities including leading large-scale change and fostering partnerships with various stakeholders.