Head of Contract Management - 3PL

Overview

Head of Contract Management - 3PL

Location: Flexible - will need to travel regularly to locations in Wilts, Glos, Midlands, and other UK locations. Salary: Competitive + benefits including company car / car allowance, private medical

A newly created leadership opportunity in a respected and forward-thinking business.

This is an exciting opportunity to join a highly regarded organisation at a pivotal stage in its successful journey. As Head of Contract Management, you'll take ownership of the contract management function, leading a team of Contract Managers and working closely with the Commercial Director to shape the future of the commercial team. You'll be instrumental in ensuring customer relationships deliver mutual value - combining commercial excellence, operational efficiency, and exceptional service standards.

Responsibilities

• Lead, coach and develop a team of Contract Managers, fostering a culture of accountability, collaboration, and continuous improvement.
• Oversee major customer contracts to ensure profitability, compliance, and alignment with business objectives.
• Build and strengthen strategic relationships with customers at all levels - operational, commercial and senior leadership.
• Drive contract performance, including KPI achievement, cost management, and service delivery.
• Lead negotiations on pricing, renewals and service levels to ensure commercially favourable outcomes.
• Develop and implement consistent contract management processes, templates and reporting tools.
• Identify and mitigate risks, ensuring adherence to contract terms and legal obligations.
• Partner with internal teams across Operations, Finance, Procurement and Legal to deliver seamless service and commercial success.
• Promote best practice, innovation and efficiency across the contract management function.

About You

• Experienced leader with a proven track record in managing and developing teams of managers.
• Minimum 5 years' experience in contract management, with experience gained in logistics, transport, warehousing, or distribution environments.
• Strong commercial acumen with the ability to interpret and influence financial performance.
• Skilled negotiator with a solid understanding of contract law and administration.
• Excellent stakeholder management and relationship-building ability at all levels.
• Analytical thinker with strong problem-solving and decision-making skills.
• Organised and resilient, able to manage multiple priorities in a fast-paced environment.
• Proficiency in contract management software, ERP systems and MS Office suite.
• Degree in Business, Logistics, Supply Chain or similar (professional qualifications such as CSCP or CPM desirable).

Why Join?

This is a newly created role offering genuine scope to make your mark. You'll have the autonomy to shape your team, influence commercial strategy, and play a central role in the next stage of the company's evolution. The business has a strong reputation for valuing and developing its people, providing a supportive and collaborative environment where you can thrive.