Head /Director of Operations - FMCG

About Our Client

My client is a pioneering environmental start-up within Personal Care FMCG. They are transitioning from an R&D-led company into full commercialization, soft launching into retail next week and hard launching in Q3. This Head/Director of Operations will be instrumental in guiding the company through this exciting phase.

Job Description

Key Responsibilities:

1. Supply Chain & Procurement
   • Lead RFQs, supplier validation, and first-order procurement
   • Build and consolidate supplier base across UK and Europe
   • Oversee deal sourcing and supplier relationship management
   • Own supplier approval and quality compliance processes
2. Manufacturing & Machinery Oversight
   • Manage end-to-end machine validation (from user requirements to site acceptance)
   • Work with contract manufacturers to optimize production outputs and timelines
   • Implement ongoing improvements to the production line as products evolve
3. Quality & Compliance
   • Oversee interim Quality Management System (QMS)
   • Ensure purchasing specifications and supplier standards meet quality requirements
   • Manage change controls as product improvements affect production and supply chain
4. Cross-functional Leadership
   • Act as the connector between teams-from R&D to production to suppliers
   • Solve complex challenges by bringing the right stakeholders together
   • Own key operational projects from start to finish
   • Drive continuous improvement across all operational functions

The Successful Applicant

Top Skills & Experience:

• 7-15+ years in operations, manufacturing, and/or supply chain, ideally in FMCG or startup environments
• Proven experience leading cross-functional teams and managing suppliers
• Strong ability to navigate ambiguity and drive progress in a fast-paced environment
• Comfortable running procurement, supplier consolidation, and machinery trials
• Exposure to quality systems and regulatory compliance

Soft Skills:

• Generalist mindset with sharp problem-solving ability
• Collaborative leader who values transparency and open dialogue
• Hands-on, energetic, and solution-oriented-you don't just flag problems; you fix them
• Comfortable wearing many hats and stepping into the unknown
• Strong ownership mentality with the ability to manage multiple priorities

What's on Offer

• Be part of a mission-led company disrupting the feminine hygiene industry
• Join at a pivotal inflection point as we move into large-scale commercialization
• Help build something truly world-first, with environmental impact at its core
• Equity participation in a company poised for global expansion