Guest Services Assistant NEW Center Parcs Posted today Penrith

Guest Services Assistant

Whinfell Forest £13.20 per hour

Start every break with a warm welcome

From check-in to check-out, you'll help guests settle in, answer their questions and make sure everything runs smoothly. It's about great service, quick solutions and being the person people turn to.

What you'll be doing

• Checking guests in and welcoming them to the village
• Answering questions by phone and in person
• Logging maintenance issues and helping with activity bookings

What's in it for you

• Free day passes and access to leisure facilities (including the spa)
• Discounts on breaks and in our shops and restaurants
• Bonus scheme and recognition rewards
• A supportive, friendly team
• Career development and in role training

Your working hours

• Part time, shifts typically fall between 12:00pm and 10:00pm
• You will be contracted to work a guaranteed minimum of 48 hours over a 4 week period. You may be asked to work additional hours in line with operational requirements
• This role includes evenings and bank holidays

About you

• Friendly, confident and clear when communicating
• Comfortable with booking systems (or happy to learn)
• Calm under pressure and quick to solve problems

Our values

Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us.

Closing date

4th May 2026

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer. Please let us know if you require any support or reasonable adjustments during the application or interview process.