Guest Service Agent

Job Info

• Job Identification 213871
• Job Category Food and Beverage
• Posting Date 07/08/2026, 08:19 AM
• Job Schedule Full time
• Locations Hilton Puckrup Hall Hotel Golf Club Tewkesbury (On-site)

Exceptional Hospitality Starts with You

Smart uniform provided

Free and healthy meals when on duty

Grow your Career

Personal Development programmes designed to support you at every step of your career

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Free Parking

Free Golf Club

Free Health Club Membership for you and 1 family member

Modern and inclusive Team Member's areas

Responsibilities

As a Guest Service Agent, you will serve in the Food & Beverage outlets & Front office operations to provide services for Guests to contribute to an overall exceptional experience.

A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner

• Ensure that the Manager is kept fully aware of any relevant feedback from guests or other departments

• Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues.

• Comply with hotel security, fire regulations and all health and safety legislation

• Follow company brand standards

Qualifications

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Calm, efficient, and organised with great attention to detail

Ability to multi-task while maintaining a positive attitude when working with a Guest

Professional manner with an emphasis on hospitality and guest service

Ability to be flexible working in the front office operation if needed