Guest Relations Executive

Overview

The Store Hotel is a lifestyle luxury and boutique hotel set in the heart of Oxford. It sits in the historic Boswells building and offers 101 bedrooms that delight guests with a sense of curiosity and wonder.

We are looking for a passionate, professional and guest focused Guest Relations Executive who thrives on creating memorable experiences and delivering exceptional service to every guest.

Key Responsibilities

• Providing a warm and personalised welcome to guests.
• Building strong relationships and delivering exceptional guest experiences.
• Managing guest feedback, queries and concerns professionally and efficiently.
• Anticipating guest needs and identifying opportunities to enhance their stay.
• Supporting VIP arrivals and special requests.
• Working collaboratively with operational teams to ensure seamless service delivery.
• Monitoring guest satisfaction and helping drive continuous improvement.
• Maintaining excellent knowledge of hotel services, facilities and local area recommendations.
• Supporting guest communications before, during and after their stay.

What we are looking for

• Previous hospitality or customer service experience (preferred).
• Passion for delivering exceptional guest experiences.
• Strong communication and interpersonal skills.
• Professional presentation and positive attitude.
• Ability to remain calm and solutions focused in a fast paced environment.
• Excellent organisational skills and attention to detail.
• Flexible approach to working hours, including weekends and holidays where required.

Position

Guest Relations Executive

Location

Oxford

Employment Type

Full Time

Shift

On a rota basis (including some evenings, weekdays, weekends, and bank holidays)

Salary & Benefits

• £27,040 per annum plus service charge (increases after probation - estimated £32,000 on target earnings).
• Meals on duty.
• Ongoing training (both in house and external).
• Apprenticeships and career progression opportunities.
• Royal Cars taxis 50% discount to and from work.
• Refer a Friend Scheme (£250 general referrals, £500 for chef referrals).
• Review bonus and scheme (review based incentives including E bikes, smart TVs and international overnight stays).
• Access to Wagestream.
• 25% off treatments in our spa and 50% off products.
• Discount on rooms, food and beverage.
• Hospitality Rewards: health and wellbeing benefits and perks (high street discounts, restaurants and employee assistance).
• Opportunities to win raffle prizes.
• Exceptional induction programme.
• Team awards and socials.
• Fundraising initiatives supporting the community (Hospitality Action).
• Commitment to green initiatives and reducing carbon footprint.

Equal Opportunity

We are an equal opportunity employer and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.