Guest Experience Supervisor - The London Palladium

Extraordinary People. Extraordinary Opportunities.

Show Map

• Location The London Palladium, W1F 7TF,United Kingdom


• Employee Type Employee - Full Time

Description

The role

Are you an experienced people leader with exceptionally high standards and a passion for unforgettable customer experiences?

The London Palladium is proud to play host to a varied programme of live music, the world's leading comedy talent, prime time television shows and our legendary Summer Musical and Pantomime seasons; the Guest Experience Supervisor is an integral role in delivering this eclectic programme.

Our Guest Experience Supervisors, manage a specific level per show and are essential to ensure our guests are welcomed into a safe and secure environment. While leading and motivating the team to provide a service with the highest standards.

What you'll be doing

Working closely with the management team, you will:

• Set and uphold the highest standards of quality, service, and presentation across our front of house operations.


• Ensure smooth coordination with the bar and other departments to exceed guest expectations.


• Overseeing training of our Guest Experience Hosts.


• Champion innovation by suggesting creative enhancements to the front of house structure, tailored to different event types. Keeping open communication with the management team.


• React to guest feedback with a solutions-focused approach and elevate when necessary.


• Offer support to the Bar Supervisor, assisting with the coordination of daily bar operations including accurate till checks and cash-up.


• Provide coaching and 'check-ins' with the team to maintain high morale and performance.


• Deliver clear, confident communication across shifts-including briefings, handovers, and cross-departmental updates.


• Maintain full compliance with licensing laws, allergen awareness, hygiene protocols, and all health & safety policies.


• Contributing & taking proactive approach to our venue emergency procedures & operations

What we're looking for

• Proven supervisory experience in a high-volume hospitality or live events setting.


• A passion for customer service and a drive to lead by example.


• A proactive, solutions-focused attitude.


• An efficient approach when presented with fast evolving incidents.


• A natural team player who brings high energy, structure, and clarity to every shift.


• Well-organised, adaptable, and calm under pressure.

Salary: £17.81 per hour. 30 hours per week, across 6 days, Monday-Sunday.

Deadline for applications: 5th October 2026

Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds. It's one of our core values, and we believe celebrating our differences is key to success.

Our culture of inclusion ensures everyone feels seen, heard, and respected. Regardless of your background, all we ask is that you bring the right skills, energy, and commitment. In return, we promise a fair, transparent, and inspiring selection process.

This role may close early if a sufficient number of applications are received.