Guest Experience Advisor

Company Description

We are currently hiring for our Guest Experience team at the McArthurGlen Group Designer Outlet in Ashford. This is a permanent position offering 20 hours per week. It is an in person, face to face role welcoming guests to the centre.

Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.

Job Description

• Actively engage with guests, addressing inquiries and resolving any issues.
• Embrace a culture of "everyone leaves happy" by consistently adopting a positive, proactive and professional approach.
• Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
• Proficiently handle face to face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
• Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
• Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well organised and stocked with guest and brand information.
• Promote a collaborative working environment, prioritising the guest in all endeavours.

Qualifications

• Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
• Thrive in a fast paced setting with customer facing and admin tasks.
• Be proactive and able to make things happen.
• Have proficient IT skills including email, Word and Excel.
• Have fluent proficiency in English. Any additional language skills would be an advantage.
• Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.

Additional Information

• Base salary of £12.60 per hour, plus a performance bonus scheme and outstanding benefits including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts and more.
• Part of an international team of over 200 dedicated guest focused colleagues throughout the organisation.
• In hospitality and customer facing roles for most of your career.
• Over 85% of our employees would recommend us as an excellent place to work.
• Opportunities to work across various departments and projects at local, national, and international levels.

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.

Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.

McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact .

England, United Kingdom of Great Britain and Northern Ireland