GTM Managing Director

A high-growth, AI-powered customer communications platform is used by over 20,000 companies globally to drive revenue, improve resolution times, and scale customer-facing teams. The platform brings together voice, messaging, and AI capabilities into a single unified workspace.

The organisation is redefining how businesses communicate with customers by combining automation, Real Time assistance, and intelligent insights. Its AI capabilities enable teams to automate routine interactions, streamline post-interaction workflows, and receive live guidance, resulting in improved performance, faster outcomes, and scalable operations.

With a strong international presence and teams distributed across multiple regions, the business has built a product with strong market adoption and continues to scale rapidly, supported by significant investment and ongoing innovation in AI-driven solutions.

This is an organisation characterised by ambition, strong product focus, and execution discipline. It offers an environment where impact is visible, decisions are made quickly, and growth opportunities are tangible.

The culture is customer-focused, data-led, and outcome-oriented. There is a strong emphasis on ownership, continuous improvement, and operating with pace. It is well suited to individuals who thrive in collaborative, fast-moving environments where accountability and impact are highly valued.

The Role

The business is seeking a Managing Director to lead and drive end-to-end Go-To-Market performance for a key strategic region.

This is a senior leadership role with full accountability across pipeline generation, sales execution, and account management within a high-growth environment at a pivotal stage of the company's evolution.

The ideal candidate will be a hands-on, execution-focused leader who combines strategic thinking with operational discipline, builds high-performing teams, and consistently delivers against ambitious growth objectives.

Key Responsibilities

Own and drive end-to-end GTM performance

• Full ownership of regional GTM strategy and execution, from pipeline generation through to retention and expansion
• Accountability for pipeline creation, bookings, revenue growth, customer retention, and expansion
• Ensure strong alignment with Marketing, Partnerships, and Product functions at both regional and global levels

Execute ambitious growth targets

• Translate overall business growth objectives into clear regional plans and execution priorities
• Drive consistent overperformance through structured operating cadence, accurate forecasting, and rigorous performance management

Lead AI-driven growth initiatives

• Position AI capabilities as a central pillar of the GTM strategy
• Enable teams to sell based on business outcomes and value rather than features
• Identify and unlock new growth opportunities through AI, including upsell, cross-sell, and new market segments

Collaborate cross-functionally

• Partner closely with Product teams to influence roadmap direction and incorporate customer insights into innovation
• Work with Marketing to drive demand generation, positioning, and regional campaigns
• Develop and scale Partnerships as a key growth channel, including technology, channel, and ecosystem partnerships

Build and inspire high-performing teams

• Lead, coach, and develop GTM teams across the region
• Foster a culture of accountability, ownership, and high performance
• Attract and retain top talent in a competitive market

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates