Graduate IT Support Engineer

About Us

INNOVATE is a leading IT Managed Service Provider in Ireland, delivering secure and resilient IT infrastructure and telecommunications solutions. We provide ongoing support to our clients, helping them transform their technology to meet business goals. We're offering an exciting opportunity for graduates to kickstart their careers in IT with a clear progression path.

Programme Overview

Our 2-year Graduate IT Engineer Programme is designed for recent graduates with a passion for technology. You'll start as a Level 1 Helpdesk Engineer, learning the fundamentals of IT support, client interaction, and troubleshooting. Through hands on experience and mentorship, you'll progress to Level 2 with the opportunity to specialise in Infrastructure, Networks, or Cyber Security.

What You'll Learn

• Provide Level 1 support to clients, handling live technical issues across networking, security, cloud infrastructure, and communications.
• Administer Office365, Teams, SharePoint, and Active Directory.
• Gain experience in monitoring systems, troubleshooting, and ensuring IT uptime.
• Work closely with senior engineers to elevate and resolve complex issues.
• Develop essential client facing skills, managing customer expectations and providing excellent service.

Key Responsibilities

• Respond to incoming support calls and manage tickets through ConnectWise.
• Deliver first level support remotely to clients across multiple sectors.
• Assist with scheduled calls and provide overflow support during busy periods.
• Document technical solutions and update system records.

What We're Looking For

• A 3rd level qualification in a technical discipline (preferred).
• A demonstrable passion for technology and IT infrastructure.
• Strong problem solving skills and a proactive, team oriented attitude.
• Excellent communication skills, both written and verbal.

Why Join Us

• Structured career progression from Level 1 to Level 2 within 2 years.
• Ongoing training and development opportunities, including certifications.
• A vibrant, supportive team culture.
• Competitive salary, company pension, and additional benefits like flexi holiday leave, cycle to work scheme, and birthday leave.