GP Receptionist

The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• a. Accurately detail information on patients records within the clinical system
• b. Maintain and monitor the practice appointment system
• c. Process personal, telephone and e-requests for appointments Assist with total triage administration
• e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• f. Signpost patients to the correct service
• g. Initiate contact with and respond to, requests from patients, team members and external agencies
• h. Photocopy documentation as required
• i. Data entry of new and temporary registrations and relevant patient information as required
• j. Input data into patients healthcare records as necessary
• k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
• l. Manage all queries as necessary in an efficient manner
• m. Carry out system searches as requested
• n. Support all clinical staff with general administrative tasks as requested
• o. Undertake a broad spectrum of administrative duties commensurate with the role
• p. Be an integral part of the general practice team
• q. Act as a chaperone as required
• r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
• s. Support in the delivery of enhanced services and other service requirements
• t. Undertake all mandatory training and induction programmes
• u. Contribute to and embrace the spectrum of clinical governance
• v. Maintain a clean, tidy, effective working area at all times
• w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed