GP Receptionist

This role is an afternoon vacancy to support our team 12-6.30pm Monday to Friday. Additional hours may be available to provide holiday cover.

• 1. Receive patients for appointments, queries, and new registrations.
• 2. Receiving, opening, handling, scanning mail and items transferred between surgeries. Double check scanning.
• 3. Administration of/for patients, e.g. prepare registration forms etc.
• 4. Make appointments for patients in person or by telephone.
• 5. Informing Reception Supervisor/Practice Manager of all foreseeable problem areas, e.g. large demand for appointments, or too few appointments available when consulters are absent.
• 6. Cash handling when dealing with fees for certificates and dispensing, &etc.
• 7. Dealing with all telephone enquiries other than from patients, e.g. hospital appointments, results, transport, &etc.
• 8. Taking and dealing appropriately with all requests for home visits.
• 9. Maintaining confidentiality at all times with due regard to telephone conversations and conversation between members of staff in public places.
• 10. Keeping reception desk and surrounding area clean and tidy at all times, renewing outdated paperwork on notice boards and making sure health and safety regulations are observed.
• 11. Receive, list and make ready for collection specimens giving particular care that these are handled safely.
• 12. Ensure that telephone system diversions are active and elevate problems to supervisor.
• 13. Process repeat prescription requests and forward relevant advice from GPs.
• 14. Contact the District Nursing Team SPA with GP initiated requests.
• 15. Assist GP recruitment to research studies (eg VBI).
• 16. Liaise with other team members.
• 17. Contribute a share of cover to facilitate the team taking annual leave and/or in the event of other unplanned absences.

East of England Community Health & Care NHS Trust