GP Receptionist

GP Receptionist role in a small family run practice. Front of house, patient facing role.

Training will be provided to successful candidate but previous experience is preferable.

Practice works on EMIS and Docman so previous experience using these systems would be beneficial.

Friendly, supportive and approachable team including clinical and non clinical staff which leads to a high staff retention rate.

Free parking on site.

Main duties of the job

Duties include but not limited to:

BOOKING APPOINTMENTS BY PHONE AND IN PERSON

DEALING WITH PATIENT QUERIES

ASSIST IN CALL AND RECALL FOR PATIENTS ON QOFREGISTERS

OPENING, SCANNING AND DISTRIBUTING POST

RECEIVE AND PROCESS REPEAT PRESCRIPTIONREQUESTS

OTHER ADMIN DUTIES

ATTEND TEAM MEETINGS

About us

Bilston Family Practice is a small family run practice with a list size of 4350 patients.

We have a very friendly, approachable and supportive team made up of 2 GP partners, 2 salaried GP's, nursing, admin staff and ARRS roles such as physiotherapists and pharmacists.

Regular team meetings are held to ensure staff are kept up to date with changes in the practice.

Regular social events take place throughout the year.

Free parking on site at Bilston Health Centre.

Job responsibilities

The post holder will assist in theeffective organisation and day to day operation of Practice Services in acourteous, efficient and effective way.

1.To receive patients attending the surgery.

2.To deal with appointment requests patients by telephone and inperson.

3. To receive andprocess requests for repeat prescriptions from patients and/or theirrepresentatives in accordance with practice guidelines.

4. To deal with patient queries andliaise with clinical staff where necessary.

5.Toassist in the maintenance of comprehensive computer based practice recordsincluding registration of new patients, amendment of patient details, scanningof clinical documents into individual patient records.

6.Tobe responsible for the maintenance of the QoF registers ensuring they are up todate.

7.To assist the Practice Nurse and GPs in the operation of calland recall systems for patients on disease registers ensuring that patients areinvited for regular review.

8. To be responsible for the receipt, opening and scanning ofPractice post ensuring it is distributed to appropriate clinicians/staff.

9.Any other duties appropriate to the position.

This job descriptionis a guide to the duties and responsibilities of the post and is notexhaustive. Given the nature of change in health services it may be necessaryto amend this job description in response to local or national developments.Any changes will be made in full consultation with the post holder

Person Specification Experience

• Excellent communication and customer service skills
• IT literate
• Experience of working in a GP practice
• Experience of using EMIS and Docman

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.