GP Reception Manager

We are seeking an experienced and dedicated GP Reception Manager, with the ability to lead a growing reception and administration team, ensuring the delivery of high standards of patient care.

This role is pivotal in ensuring the smooth running of our clinic's, reception, and administrative operations. The ideal candidate will possess excellent organisational and leadership skills, and a passion for delivering exceptional patient care within a GP setting.

You will also have the support of a reception supervisor in the role.

Main duties of the job

1. Reception Management:

• Supervise reception staff to ensure a welcoming and efficient front desk environment.
• Oversee patient appointment scheduling, check-in/out procedures, and phone call management.
• Address any issues or concerns raised by patients or visitors in a timely and professional manner.

2. Administrative Operations:

• Develop and implement streamlined administrative procedures to enhance efficiency and productivity.
• Utilise EMIS for running reports and managing patient records.
• Utilise phone systems for efficient communication and coordination.
• Manage office supplies, equipment maintenance, and facilities to support daily clinic operations.
• Ensure accurate record-keeping and data management, including patient records and administrative documents.

About us

The Goodinge Group Practice is a busy and fast-paced GP surgery, but also a rewarding place to work. You have a vast support network of colleagues from various backgrounds and specialities around you. Join an established practice with aligned views on delivering positive care experiences for our patients and community.

Job responsibilities

1. Reception Management:

• Supervise reception staff to ensure a welcoming and efficient front desk environment.
• Oversee patient appointment scheduling, check-in/out procedures, and phone call management.
• Address any issues or concerns raised by patients or visitors in a timely and professional manner.

2. Administrative Operations:

• Develop and implement streamlined administrative procedures to enhance efficiency and productivity.
• Utilise EMIS for running reports and managing patient records.
• Utilise phone systems for efficient communication and coordination.
• Manage office supplies, equipment maintenance, and facilities to support daily clinic operations.
• Ensure accurate record-keeping and data management, including patient records and administrative documents.

Person Specification Experience

• Previous management experience in reception and administrative roles, in a GP surgery setting.
• Strong leadership and interpersonal skills, with the ability to motivate and empower a team.
• Excellent organisational abilities and attention to detail.
• Proficiency in office software, EMIS, and phone systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to upholding ethical standards and maintaining patient confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.