Global Head, Advisor Experience & AI-Driven Excellence

A leading global online delivery platform is seeking a visionary leader for their Global Operational Enablement team in Sunderland. The role focuses on designing a world-class Advisor Experience by integrating AI and establishing robust quality frameworks. Ideal candidates will have experience in Operational Excellence and CRM architecture, with a commitment to innovation and change management. This position offers the opportunity to influence and drive operational success across global markets.