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Global CX WFM Strategy Lead
Posted 7 days 12 hours ago by Apply
Permanent
Full Time
Other
Lancashire, Manchester, United Kingdom, M21 0
Job Description
Melio in Manchester is seeking a high-performing CX Workforce Management Manager to lead global WFM. You will own long-term capacity planning, multi-channel forecasting, scheduling optimization, and real-time management across internal teams.
The role requires senior leadership, data-driven approach, and collaboration with Operations, Finance, and People teams to balance CSAT and efficiency. You will drive KPI dashboards, automation opportunities, and develop a high-performing WFM team.
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