Global CX WFM Strategy Lead

Melio in Manchester is seeking a high-performing CX Workforce Management Manager to lead global WFM. You will own long-term capacity planning, multi-channel forecasting, scheduling optimization, and real-time management across internal teams.

The role requires senior leadership, data-driven approach, and collaboration with Operations, Finance, and People teams to balance CSAT and efficiency. You will drive KPI dashboards, automation opportunities, and develop a high-performing WFM team.