General Manager, Dagenham

Overview

Live in accommodation/ Live out allowance

Performance based bonus, extra earning potential

Access to relevant qualifications

Progression opportunity

We're looking for a General Manager for a popular community pub. Salary up to £48k plus bonus and a generous benefits package.

Marston's is one of the UK's largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we're on the lookout for a great General Manager to take charge at the Pipe Major, Dagenham and lead the team to success!

What you get from us: You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• Additional earnings potential through bonus and incentive schemes
• Employer funded Private Medical Insurance
• Pension scheme with additional Life Assurance and Group Income Protection cover included
• Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
• Health Screening Discounts
• Long Service Awards
• 24-hour GP helpline
• Mortgage Advice and support
• On-site accommodation
• Award winning training and development

About the pub

The Pipe Major sits in a fantastic spot - just moments from Dagenham town centre and a 2 minute walk from the tube station. With Dagenham Football Stadium only a 5 minute stroll away (home of the West Ham Women's team and Dagenham FC), plus a Travelodge next door and a growing hub of new businesses surrounding the pub, this site already benefits from strong footfall and a vibrant local community.

In early 2025, the Pipe Major underwent a transformational £250,000 Capex investment, becoming one of the first pubs to launch our brand-new Two Door format. This presents a brilliant chance for an ambitious operator to shape the future of this concept and leave their mark on a flagship community venue.

Our Two Door pubs bring together the best of both worlds - a welcoming, family friendly dining experience alongside a lively, traditional pub atmosphere. To thrive here, you'll be an agile and versatile operator who can:

• Create memorable experiences for families and younger guests
• Build energy and atmosphere during live sports events
• Lead a multi faceted operation confidently and commercially
• Engage with the community to drive loyalty and reasons to visit

The venue features darts boards, pool tables, and dedicated sports viewing areas, making it a true hub for local teams, groups, and social occasions. Your passion for community engagement and delivering a great guest experience will be crucial in building the Pipe Major's reputation. Currently delivering £33k average weekly sales with a 55/45 dry-to-wet sales mix, the Pipe Major is already a strong trading business - with huge potential still to unlock.

This is an exceptional opportunity to take on a site with investment, vision, and community at its heart.

Management accommodation: is available in the form of a large 3 bedroomed flat above the pub.

Have you got what it takes?

It's true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you'll add touches of your personality to your pub and think of new ways to delight and excite your customers. You'll thrive off growing your business and have a 'lead from the front' mentality and passion for nurturing your team.

As a General Manager you'll:

• Care about finding, growing and engaging your team.
• Be accountable for running all aspects of your pub.
• Be passionate about doing the right thing for your staff and your customers.
• Dream big and think differently about new ways to increase sales and growth.
• Celebrate and create a buzz by sharing enjoyable experiences.

Are we right for you?

From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What's more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston's atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you'll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you'll find their door is always open.

Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you.

Marston's. Where people make pubs.

As part of our application process, we use Lily, an AI-powered interviewing assistant to support the early stages of screening. Lily helps us move quickly, keep things flexible for you, and create a more consistent candidate experience, but one thing you should know - all hiring decisions are still made by our people.

You might also be interested in these General Manager jobs

As a responsible employer, we offer professional wellbeing support to our pub and pub support centre teams including support from the Licenced Trade Charity.

Accommodation

The majority of our pub General Manager roles include optional on-site accommodation.

Award winning

Named as one of the UK's Top 100 employers and in the pub sector for 2025, in the Financial Times UK's Best Employers list.

Bonus

Our pub management, operations and sales roles offer performance related bonus schemes. For our support centre teams, we offer a discretionary company bonus scheme.

Opportunity to earn a great wage whilst having fun at work.

Long service

We reward loyalty with awards for key anniversary milestones.

Food and drink

Our privilege card gives our people 30% discount off food and drink in our pubs. As well as access to our £4.50 refuel at work meal deal whilst on shift.

All our salaried roles offer membership to a company contributory pension scheme. Hourly paid roles offer auto enrolment schemes.

Some of our roles offer access to a private healthcare scheme.

An exciting range of high street, online discounts and cash back offers are available for all.

All of our employees receive a 30% discount on Marston's food and hotel stays.

Training and development

We're passionate about growing our own talent through an extensive apprenticeship offer, dedicated L&D teams, and award winning e-learning platforms.

What hours would I need to work?

As the General Manager of your pub, you'll be required to work at peak trading times which involves evenings & weekends, as well as peak trading days such as bank holidays & the festive period.

What will be my Salary?

Your salary will depend on your experience and the volume of the business that you are interested in. Please see our job adverts to understand the salary on offer for the role that you'd like to apply for or chat to our Talent Acquisition Team for more information.

What is my bonus based on?

Your quarterly bonus based on sales uplift vs budget, Reputation score & Employee Engagement. Your annual bonus scheme is based on sales & profit performance vs budget.