General Manager

General Manager

Location: 35 Kensington St

Emerald Hospitality Group is seeking a personable General Manager to lead day-to-day operations at a hospitality venue. This role ensures outstanding guest experience, strong operational performance and a motivated team - all essential to maintaining service standards and commercial success.

Purpose of the role

The General Manager is responsible for the overall running of the establishment: setting service and operational standards, driving revenue and cost control, developing the team, and ensuring compliance with regulatory and safety requirements. You will act as the public face of the venue and a key decision-maker for operational strategy.

Key responsibilities

• Lead, coach and develop front- and back-of-house teams to deliver consistent, high-quality guest service.
• Oversee daily operations including service flow, reservations, stock control and vendor relationships.
• Drive commercial performance through revenue management, menu and offer optimisation, and effective cost control.
• Recruit, schedule and manage staffing to balance service standards with labour efficiency.
• Maintain health, safety and licensing compliance; implement and monitor operational policies and procedures.
• Manage budgets, forecast performance and report on financial and operational metrics.
• Handle guest feedback and resolve issues to ensure high levels of satisfaction and repeat business.

Essential skills and experience

• Proven management experience in catering, hospitality or a closely related sector at venue or multi-site level.
• Strong commercial acumen with experience managing budgets, P&L responsibility or cost control programmes.
• Excellent people leadership skills: recruitment, training, performance management and staff engagement.
• Customer-focused with a track record of maintaining service standards and resolving guest issues effectively.
• Organisational skills to manage operations, rostering and supplier relationships in a fast-paced environment.
• Good written and verbal communication skills.

Desirable skills and experience

• Experience with reservation and POS systems common in hospitality operations.
• Knowledge of licensing, food safety and health & safety regulations relevant to hospitality venues.
• Experience of driving revenue through events, private hire or marketing initiatives.