General Manager

General Manager - Scottish Borders Hotel Salary: Up to £42,000 per year Location: Kelso, Scottish Borders Employment Type: Full-time Flexible Workforce Solutions is delighted to be recruiting for an experienced and people focused General Manager to lead operations at a well established, vibrant hotel located in the heart of historic Kelso. This is an excellent opportunity for a hospitality leader who is ready to drive long term commercial growth while maintaining exceptional standards of service. About the Role The successful candidate will be responsible for the full day to day operation of a busy hotel offering food & beverage service, accommodation, and a broad range of event facilities including weddings, conferences, and private dining. You will take the lead in shaping operational strategy, enhancing guest experience, and developing a positive, motivated team culture. A key initial focus will be reviewing current procedures and implementing improvements to streamline efficiency across all departments. Key Responsibilities

• Maintain the highest standards of service and product quality across all areas
• Oversee daily hotel operations efficiently, safely, and in line with internal procedures
• Support and guide department heads while managing and organising workloads
• Develop and deliver longer term strategies to maximise business potential
• Build and nurture a positive, motivated team culture aligned with core values
• Ensure compliance with all health & safety, fire safety, and licensing legislation
• Lead by example with a proactive, hands on approach to guest service
• Respond effectively to customer feedback, complaints, and queries

About You We're looking for a General Manager who:

• Has proven hotel or multi department hospitality management experience
• Is an engaging communicator with strong interpersonal and leadership skills
• Can confidently analyse business performance and implement improvement plans
• Thrives in a fast paced environment and remains calm under pressure
• Understands or has experience with HR processes, staff development, and training
• Demonstrates a genuine passion for creating memorable guest experiences
• Leads with a positive, "can do" attitude

What's on Offer

• Competitive salary, negotiable depending on experience
• Group Life Insurance (6 annual salary)
• Share of tips
• Complimentary B&B stay on annual employment anniversary
• Food & beverage discount
• Uniform provided
• Length of service rewards
• Birthday incentive

Hotel Facilities Overview The hotel features:

• A main restaurant serving lunch and dinner with capacity of up to 90 covers
• A lounge bar for informal drinks and additional dining
• A flexible event space suitable for private dining and functions
• A large ballroom accommodating up to 220 guests for weddings, parties, corporate events, and more
• A dedicated meeting and private dining room for up to 60 guests

If you are a driven hospitality professional looking for your next challenge in a thriving Borders location, we would love to hear from you. Apply today through Flexible Workforce Solutions.