General Manager

Pay Rate: Up to £45,000 OTE (£33,000-£36,000 base + £7,000 bonus + tips)

Hours: 45-50 per week (hours are negotiable)

Role: Full Time General Manager

Commencement Date: ASAP

Location: Unit R08, Mezzanine Food Level, West Quay Shopping Centre, Southampton SO15 1QE

At Maki & Ramen, we're all about bold flavours, good vibes, and unforgettable dining experiences. From steaming bowls of rich ramen to beautifully crafted sushi, we bring a taste of Japan to the UK in a way that's fresh, exciting, and full of personality.

We don't just serve food, we create moments. Whether it's a quick lunch, a team dinner, or a celebration, our focus is on delivering exceptional, personalised experiences that keep our guests coming back for more.

If you love great food, high energy, and being part of something growing fast, you'll fit right in.

As a part of the team, you will receive a motivated and friendly working environment and a competitive salary + tips on top an opportunity to expand your career.

Responsibilities

• Oversee daily restaurant operations
• Lead, train, and motivate a high-performing team
• Deliver outstanding customer service standards
• Manage P&L, costs, and profitability
• Drive sales through local marketing and partnerships
• Ensure compliance with health & safety and food hygiene standards
• Manage stock, suppliers, and labour costs
• Create a positive and energetic work environment

Qualifications

• Proven experience as a General Manager or senior manager in hospitality
• Strong leadership and team development skills
• Commercial mindset with a focus on sales and profitability
• Excellent organisational and problem-solving abilities
• Passion for food, ideally with interest in Japanese cuisine
• Ability to thrive in a fast-paced environment

Benefits

• Discounted or free food
• Employee discount
• Sick pay
• Store discount

Experience

• Restaurant management: 1 year+ (required)
• Hospitality: 1 year (required)
• Customer service: 1 year (required)

Licences / Certifications

• Food Safety Level 2 (preferred)
• Food Allergen Training (preferred)
• Personal Licence Holder (preferred)