General Manager - Multi Site Operations

Overview

• Position: General Manager - Multi Site Operations
• Location: Crawley (with regular travel across Greater London)
• Salary: Highly competitive salary with performance-related bonuses. Company car, mobile phone, laptop, health care and pension contributions.
• Hours: Monday - Friday

A growing, multi branch installation and services business is seeking an experienced General Manager to lead day to day operations, develop high performing teams, and drive continuous improvement across the organisation. This is a hands on leadership role with significant scope to influence culture, performance, and long term growth.

What You'll Be Doing

• Leading and optimising operations across multiple branch locations
• Coaching, motivating, and developing teams to deliver strong commercial and service outcomes
• Reviewing and improving processes to enhance efficiency, quality, and profitability
• Implementing clear systems for communication, performance management, and reporting
• Working closely with senior leadership on budgets, planning, and strategic initiatives
• Identifying performance gaps and using data to drive measurable improvements
• Building a culture of accountability, teamwork, and customer excellence
• Managing supplier relationships and ensuring smooth coordination between sites
• Overseeing compliance with Health & Safety standards and operational best practice
• Supporting marketing and sales activity to help drive business growth

What You'll Bring

• Proven experience managing operations or multi site teams
• Strong leadership skills with the ability to inspire and influence
• Commercial awareness and the ability to balance quality, efficiency, and cost
• Confident decision making and problem solving abilities
• Financial literacy, including experience contributing to budgets or forecasts
• Excellent communication skills, both written and verbal
• Strong IT skills (particularly Excel and Outlook)
• Full clean UK driving licence (maximum 3 points)

It's a Bonus If You Have

• Experience in installation services, home improvement, construction, or related sectors
• Background in process improvement, operational change, or business transformation

What's on Offer

• Competitive salary with performance related bonuses
• 5 weeks' paid holiday
• Company car, mobile phone, and laptop
• Health plan and pension contributions
• Supportive, friendly working environment with genuine opportunities for progression.