General Manager - Build to Rent - Manchester

Location: Manchester

Job Type: Permanent

Hours: Full time

Salary: £38,000

Overview

We are recruiting for a General Manager to lead the day to day operations of a Build to Rent community in Manchester. This role will take responsibility for operational performance, resident experience and team leadership, ensuring the property is managed to a high standard while supporting occupancy and retention goals.

Working across leasing, resident services and facilities functions, you will drive service delivery, oversee property presentation and create a welcoming, community focused environment for residents. This is an excellent opportunity for a hands on leader with experience in residential, hospitality or property operations.

Key Duties & Responsibilities

• Oversee daily operations of the property, ensuring high service and presentation standards
• Lead and support on site teams across resident services, leasing and facilities functions
• Drive occupancy, retention and resident satisfaction through proactive service delivery
• Manage resident enquiries, feedback and service challenges in a professional manner
• Support leasing activity including viewings, conversions and marketing initiatives
• Ensure compliance with health & safety, operational procedures and company policies
• Monitor budgets, service contracts and supplier relationships where required
• Coordinate resident events and engagement initiatives to support community atmosphere
• Maintain strong relationships with residents, contractors and internal stakeholders
• Provide reporting and operational insight to senior leadership as required

Skills & Experience

• Previous management experience within BTR, residential, property or hospitality environments
• Strong leadership capability with experience motivating and supporting team members
• Customer focused approach with ability to manage resident relationships effectively
• Organised and proactive with the ability to manage a varied operational workloadCommercial awareness with understanding of occupancy, retention and service performance
• Confident communication and stakeholder engagement skills
• Good IT skills including Microsoft Office and property management systems
• Awareness of health & safety and compliance within residential environments