Front Office Supervisor

Job Description

Job Number: HOT0C20I

Work Locations

Hilton London Wembley, Lakeside Way, Wembley HA9 0BU

About the Hotel

Welcome to a world of opportunities at the UK's great place to work 2025, as voted by our team members!

What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the - one day we are busy looking after a family on vacation visiting London, the next day a world famous sports team or music artist. But every day we are busy creating lasting memories.

Benefits

• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your career: Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ()
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day: 1 night stay with breakfast per year
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member's areas

Role Overview

You will join the Front Office team, working in the Reception area of the hotel. You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues.

Responsibilities

Supervise and manage front office operations, ensuring smooth and efficient service delivery.

Handle guest queries, complaints, and feedback to ensure high levels of satisfaction.

Lead and coach the front office team, providing guidance and support.

Maintain high standards of customer service and communication.

Qualifications

Ambitious hotelier with experience leading a team or ready for first leadership position.

Passion for exceptional customer service, excellent communication, coaching, and problem solving skills.

Company Philosophy

At Hilton, It Matters Where You Stay, but the Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office