Front Office Manager

Front Office Manager

About the Role

The Front Office Manager is responsible for overseeing the daily operations of the front desk, guest services, reservations, and lobby area to ensure outstanding guest satisfaction and operational efficiency.

About The Diamond Coast

Located in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes.

The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro.

About Windward Management

Diamond Coast Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About the role

Position Title: Front Office Manager

Department: Reception / Reservations

Reports To: General Manager

About the Role

The Front Office Manager is responsible for overseeing the daily operations of the front desk, guest services, reservations, and lobby area to ensure outstanding guest satisfaction and operational efficiency. This role ensures smooth check-in and check-out processes, handles guest concerns, manages staff scheduling, and maintains adherence to hotel standards and procedures.

Key Duties & Responsibilities

Role and Responsibilities:

Lead the hotel's Front Office

Lead project work to deliver enhanced guest experience and continuous improvement

Proactively manage rosters to ensure adequate cover and cost control

Resolve guest queries and support team in delivering 5-star guest experiences

Guest Services & Experience

Ensure the highest level of guest service is delivered consistently.

Address and resolve guest complaints, requests, and inquiries promptly and professionally.

Monitor guest feedback through surveys, online reviews, and direct communication; implement improvements where necessary.

Oversee VIP arrivals, special requests, and group bookings.

Front Office Operations

Supervise daily front office operations including check-ins, check-outs, reservations, and cash handling.

Maintain accurate room inventory and collaborate with housekeeping to ensure room readiness.

Ensure compliance with hotel policies, procedures, and brand standards.

Oversee night audit operations and verify daily revenue reports.

Staff Management

Recruit, train, and develop front office staff including receptionists and reservations agents.

Prepare staff schedules ensuring adequate coverage based on business levels.

Conduct performance evaluations, coaching, and disciplinary actions when necessary.

Foster a positive and professional team environment.

Financial & Administrative Duties

Assist in budgeting, forecasting, and cost-control measures for the Front Office department.

Monitor and manage departmental expenses and labour costs.

Ensure proper cash handling, billing accuracy, and adherence to financial procedures.

Compile and present daily, weekly, and monthly operational reports.

Candidate Requirements:

• 3+ years experience in a similar role
• Strong leadership, communication, and interpersonal skills

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.