Front Office Manager

Job Summary - Front Office Manager

Delta Hotels by Marriott Preston: Set within a beautiful Victorian manor house, Delta Hotels by Marriott Preston offers a welcoming retreat just off the M6. With stylish bedrooms, a vibrant Brew Bar, Cast Iron Grill, and excellent leisure facilities, we pride ourselves on delivering memorable stays for both business and leisure guests.

This is a full-time role, working 40 hours over 5 days, including evenings, weekends, and bank holidays.

The impact you'll make:

You'll be the face of the hotel - the first hello and the final goodbye. From seamless check ins to personalised guest interactions, you'll create standout experiences that keep guests coming back.

Leading a dynamic Front Office team, you'll set the tone for exceptional hospitality, ensuring every guest feels valued, recognised, and at home from the moment they arrive.

What you'll do:

• Lead and inspire the Front Office team across Reception & Nights
• Deliver exceptional guest experiences and handle any issues with confidence and care
• Drive operational excellence, ensuring smooth day-to-day running of the department
• Manage budgets, payroll, and financial performance to meet targets
• Collaborate with other departments to ensure a seamless guest journey
• Recruit, train, and develop your team to achieve their full potential
• Ensure full compliance with Marriott brand standards, safety, and procedures

What we're looking for:

• A natural leader with a passion for hospitality
• A people-focused approach with strong communication skills
• A hands on, proactive mindset
• Strong organisational and problem solving abilities
• Experience in Front Office or hotel operations (supervisory/management level preferred)

Perks you deserve:

• Team spirited co workers and supportive leadership
• Ongoing training and career development opportunities
• Competitive salary and benefits package
• Meals on duty
• Free Leisure Club access on site
• Global hotel discounts for you, your friends, and family
• Employee Assistance Programme
• Access to Benefits platform

Compensation: Competitive salary