FRONT OFFICE ASSOCIATE

Welcome to Delta Hotels by Marriott, Bristol City Centre - Where Hospitality Meets Opportunity. Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK's most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both. But the real heart of our hotel is our people. At Delta Hotels by Marriott, we're committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do - offering genuine hospitality and a warm, thoughtful service to every guest.

The Role

You will be:

• Welcoming and assisting guests with check in / check out procedures, ensuring a smooth and enjoyable experience
• Responding to guest enquiries and concerns promptly and professionally, providing accurate information and effective solutions
• Maintaining a high level of customer service by anticipating guest needs and exceeding their expectations
• Handling guest complaints with empathy and resolving issues to their satisfaction
• Promoting hotel services and amenities to enhance the overall guest experience
• Monitoring guest feedback and contributing to continuous service improvements
• Maintaining accurate records of guest interactions and transactions

What do you need to apply?

We are looking for someone with excellent interpersonal and communication skills who genuinely enjoys connecting with people and making them feel welcome. Previous experience in hospitality, customer service, or front office operations is highly valued, but what matters most is a friendly, approachable attitude and a genuine care for our guests. You will be organised, able to handle multiple tasks with a smile, and be confident in solving problems thoughtfully, always striving to create a positive and memorable experience for everyone who walks through our doors.

Benefits Include:

• Training programmes and opportunities for career growth within an international brand
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym membership
• Staff recognition programme
• Life assurance
• Meal on Duty
• Free Parking
• Incentive payment opportunity
• Other discounts and benefits

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Delta Hotels by Marriott, Bristol City Centre!