French speaking Hotel Reservations Executive

French speaking Hotel Reservations Executive

London

Ref: 765CA

Company Profile

A prestigious luxury hospitality group with iconic hotels in the UK and continental Europe. The company is renowned for its exceptional service and distinctive guest experiences.

Responsibilities

French speaking Hotel Reservations Executive
Location: Central London
Salary: £35,000 per annum
Ref: 765CA

Main duties:
To manage reservations enquiries and bookings for luxury hotel properties while providing a seamless and memorable experience for international clients.

The role:
- Handle incoming room reservations in French and English
- Deliver a first-class guest experience with attention to detail and warmth
- Maximise room revenue through effective cross-selling and up-selling strategies
- Maintain detailed knowledge of multiple hotel properties, offers, and packages
- Liaise with internal departments to ensure smooth guest journeys
- Represent the brand professionally via phone, email, and online channels

Candidate's Profile

- Fluent in French and English (spoken and written)
- Previous experience in hospitality, reservations, or customer service preferred
- Confident communicator with a warm and professional approach
- Organised, detail-oriented, and comfortable working in a fast-paced environment
- High standard of personal presentation and interpersonal skills
- Proficient with Microsoft 365; knowledge of hotel CRM/reservation systems is an advantage