EAP Clinical Counsellor (Mandarin speaking)

Who we are:
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier, and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high-quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team committed to improving employee wellbeing worldwide.

Current opportunity: EAP Clinical Counsellor

Location: Singapore
Employment type: Full-time
Language requirements: English and Mandarin
Shift hours: Tue-Sat, 4pm to 1am SGT

What you will do:

Workplace Options is seeking a qualified full-time EAP Clinical Counsellor to join our clinical team in Singapore. Our EAP Counsellors engage with participants via phone, video, chat, and email, demonstrating the Power of a Good Conversation - creating connections that ensure clients feel heard, supported, and cared for.

Each day varies as callers present unique challenges, and your clinical conversations will help individuals navigate their issues. For insight into our work, watch these videos: Being a Counsellor at WPO and Member Experience - The Power of a Good Conversation .

If you are a mental health provider eager to offer emotional support with warmth and empathy to diverse clients worldwide, this role is for you.

Responsibilities:

• Provide telephonic and video counselling, in-the-moment support, and crisis management ethically and professionally, maintaining confidentiality.
• Thoroughly assess clients for suitability for short-term counselling.
• Manage high-risk calls and work closely with at-risk individuals.
• Refer clients to external resources or internal WPO services as part of a holistic approach.
• Develop clear, concise treatment plans collaboratively.
• Maintain accurate clinical and task-oriented documentation in the case management system.
• Perform any additional tasks deemed necessary by management.

Qualifications/Skills:

• Master's degree in counselling or related field.
• At least two years of post-master's direct client contact experience or 500 hours of clinical contact.
• Full membership with Singapore Psychological Society, Singapore Association for Counselling, Singapore Association of Social Workers, or equivalent.
• Eligible for registration with the Singapore Registrar of Psychologists or equivalent.
• Fluent in Mandarin and English, with excellent communication skills in both.
• Experience with assessments and clinical tools.
• Knowledge of short-term modalities like Solution-Focused, CBT, Mindfulness, etc.
• Training in crisis intervention is advantageous.
• Passionate about supporting clients globally.
• Culturally sensitive; able to use telephone interpreters if needed.
• Experience working with clients facing substance abuse, crisis situations, mental health symptoms, or family issues impacting work or personal life.
• Proficient in contact methods: phone, video, email, text, live chat.

What we offer:
At Workplace Options, we prioritize employee wellbeing with benefits such as group insurance, gym and tuition reimbursements, EAP support, mentorship, employee exchange programs, and comprehensive training.

We are committed to fostering an inclusive workplace where individuals can bring their authentic selves, free from judgment or discrimination. We value diversity and actively seek to create equitable, supportive, and growth-oriented environments for all.

Learn more about us at . Watch these videos for an overview: Human-Powered Care and The WPO Global Experience .

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