French or Spanish speaking Customer Support

French or Spanish speaking Customer Support

Runcorn

Ref: 1209FS

Company Profile

Very well-established company with many different operations.

Responsibilities

• Main duties:
  • Provide technical support to service users
• The Role:
  • Answer customer enquiries in real time
  • Diagnose and resolve faults across the network
  • Maintain and monitor equipment and systems, carrying out routine checks and incident response
  • Document and communicate technical issues clearly, using ticketing/monitoring tools
  • Liaise with internal teams, stakeholders and third-party suppliers

Candidate's Profile

• Fluent in either French or Spanish (written and spoken) - Essential
• Car owner necessary due to location
• Previous experience in a customer service/admin role - Ideal
• Motivated candidate and fast learner
• IT literate