Freight Forwarding Operations Coordinator

Freight Forwarding Operations Coordinator

Location: Shipley, West Yorkshire

Salary: Open for discussion depending on experience

Job Type: Full Time / Permanent

An established and well-regarded freight forwarding business is seeking an experienced Operations Coordinator to join its Agency / Imports team. This role is key to maintaining high service levels for overseas agents and import clients while supporting internal sales and operational teams.

Key Responsibilities

• Manage day-to-day communication with overseas agents and import customers
• Handle customer queries via phone and email, including shared inbox management
• Obtain rates and prepare quotations and service options
• Process bookings and maintain accurate records using CargoWise and internal systems
• Liaise with customers, suppliers, subcontractors, and overseas partners
• Prepare, check, and issue shipping documentation, including Bills of Lading
• Ensure accuracy of data entry and compliance with operational procedures
• Proactively resolve operational issues and customer queries
• Support internal sales teams by delivering a high standard of operational service

Required Experience

• Previous experience in freight forwarding operations (import/export)
• Strong customer service and relationship management skills
• Confident IT skills; CargoWise experience highly regarded