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Freight Forwarder
Posted 13 days ago by Jobtailor
Permanent
Full Time
Other
Dublin, Ireland
Job Description
Responsibilities 
- Use internal systems to manage documentation and operational processes
- Organise workflows to meet customer deadlines and service levels
- Communicate with customers to gather relevant information and ensure their needs are met
- Ensure compliance with all regulatory and legislative requirements
- Maintain customer profiles and standard operating procedures (SOPs)
- Resolve customer issues and escalate where necessary
- Coordinate with subcontractors and partners to arrange transport of goods
- Raise invoices to customers and overseas offices in line with agreed rates
- Monitor profitability of shipments and maintain financial awareness
- Complete all administrative tasks in line with company policies and procedures
- Experience in air freight operations and a solid understanding of the air freight market
- Ability to negotiate with airlines, suppliers, and international offices
- Strong planning, organisational, and problem-solving skills
- Excellent communication skills, including phone-based customer interaction
- High attention to detail and ability to prioritise tasks under pressure
- Strong administrative and customer service mindset
- Proficiency in Microsoft Excel and Word
- Good commercial awareness and understanding of cost and profitability
Jobtailor
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