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Freight Forwarder

Posted 13 days ago by Jobtailor

Permanent
Full Time
Other
Dublin, Ireland
Job Description
Responsibilities
  • Use internal systems to manage documentation and operational processes
  • Organise workflows to meet customer deadlines and service levels
  • Communicate with customers to gather relevant information and ensure their needs are met
  • Ensure compliance with all regulatory and legislative requirements
  • Maintain customer profiles and standard operating procedures (SOPs)
  • Resolve customer issues and escalate where necessary
  • Coordinate with subcontractors and partners to arrange transport of goods
  • Raise invoices to customers and overseas offices in line with agreed rates
  • Monitor profitability of shipments and maintain financial awareness
  • Complete all administrative tasks in line with company policies and procedures
Requirements
  • Experience in air freight operations and a solid understanding of the air freight market
  • Ability to negotiate with airlines, suppliers, and international offices
  • Strong planning, organisational, and problem-solving skills
  • Excellent communication skills, including phone-based customer interaction
  • High attention to detail and ability to prioritise tasks under pressure
  • Strong administrative and customer service mindset
  • Proficiency in Microsoft Excel and Word
  • Good commercial awareness and understanding of cost and profitability
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