Freight Forwarder

Responsibilities

• Use internal systems to manage documentation and operational processes
• Organise workflows to meet customer deadlines and service levels
• Communicate with customers to gather relevant information and ensure their needs are met
• Ensure compliance with all regulatory and legislative requirements
• Maintain customer profiles and standard operating procedures (SOPs)
• Resolve customer issues and escalate where necessary
• Coordinate with subcontractors and partners to arrange transport of goods
• Raise invoices to customers and overseas offices in line with agreed rates
• Monitor profitability of shipments and maintain financial awareness
• Complete all administrative tasks in line with company policies and procedures

Requirements

• Experience in air freight operations and a solid understanding of the air freight market
• Ability to negotiate with airlines, suppliers, and international offices
• Strong planning, organisational, and problem-solving skills
• Excellent communication skills, including phone-based customer interaction
• High attention to detail and ability to prioritise tasks under pressure
• Strong administrative and customer service mindset
• Proficiency in Microsoft Excel and Word
• Good commercial awareness and understanding of cost and profitability