Flight Coordinator

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that appeals to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

• Ensure the delivery of exceptional DO & CO quality on time at Heathrow Airport with maximum efficiency, in accordance with customer requirements, acting as a role model.
• Control all daily activities such as pick-up times, flight coordinator log sheets, check sheets, and delivery notes, ensuring they are checked and updated.
• Prepare adequate handovers to crew by submitting all paperwork (delivery notes), briefing on menu changes, SPML requests, etc. Control the truck after offloading, matching the loaded and offloaded carts.
• Ensure final checking of correct packing by sealing trolleys prior to departure from the site.
• Work closely with the Transport and Dispatch departments to ensure smooth and efficient delivery of goods to aircraft.
• Represent DO & CO in daily communications with internal and external stakeholders, including working closely with aircraft crew to confirm all delivered goods are correct.
• Ensure operations adhere to all SOPs, Critical Control Points, Health and Safety, Food Safety, and legal requirements.
• Define systems of working to ensure product quality, resolve problems with solutions, and initiate continuous improvement initiatives.
• Provide reports on productivity and other performance indicators to management.
• Proactively manage team performance, offering development and succession planning opportunities.

Qualifications

• A valid full UK driving license is essential, especially for operating manual vehicles.
• Strong customer service skills, dedication to excellence, and a strong work ethic.
• Excellent organizational, analytical, and communication skills.
• Good time management and attention to detail.
• Strong problem-solving skills and ability to handle multiple tasks.
• Confidence working in a team environment.
• Flexibility regarding work availability is essential, as operations run 7 days a week, including evenings, weekends, and public holidays.
• Right to work in the UK.

Additional Information

We believe our employees are the driving force behind our success and strive to create a positive, supportive work environment. Benefits include:

• Referral bonuses through our Refer a Friend Scheme.
• On-site free meals.
• In-house training opportunities to expand skills and knowledge.
• A dynamic workplace open to new ideas.
• Genuine career development opportunities nationally and internationally.
• The chance to work with one of the most innovative players in the luxury global gourmet entertainment market.

DO&CO is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.