Financial Planning Complaints Manager

A well-established wealth and financial planning firm is expanding its Advice Complaints function and seeking an SME and a Lead Manager to help shape and develop this area.

Key responsibilities include:

• Managing and resolving regulated complaints related to Financial Planning advice.
• Ensuring compliance with FCA regulations and engaging with key stakeholders such as the Financial Ombudsman Service and PI brokers.
• Overseeing investigations, maintaining governance standards, and providing Management Information reporting.
• Developing and enhancing complaints processes while mentoring and supporting team members.

About You:

• Experience in handling or remediation of complaints in advice within financial planning (DipPFS Level 4 Qualified).
• Strong knowledge of FCA complaints regulations and ability to handle complex cases.
• Excellent organisational skills, with the ability to manage multiple tasks in a fast-paced environment.
• Experience in managing a team preferable, although not essential as training can be provided for the correct individual.
• Ability to work 1 day in the London office a week.

This role offers a competitive package and the opportunity to influence the direction of a growing function within a respected firm.