Figaro SME - Wealth Management

Figaro SME - Wealth Management

Excellent opportunity opens to join a growing Wealth Manager as their new Figaro SME. With strong exposure to the Figaro software, this role offers the opportunity to join a highly regarded financial services organisation, supporting a suite of business-critical applications used across the business. Working closely with technology teams, business stakeholders, and third-party vendors, you will play a key role in maintaining application stability, driving service improvements, and ensuring users receive a first-class support experience. The position provides broad exposure across application support, incident management, software releases, testing, and change initiatives within a dynamic and collaborative environment.

Main Responsibilities

• Provide day-to-day support for Figaro applications, ensuring high levels of availability and performance.
• Investigate, troubleshoot, and resolve application incidents, service requests, and technical issues.
• Manage incidents through to resolution, communicating effectively with end users and stakeholders throughout.
• Liaise with external vendors and technology partners to escalate and resolve complex issues.
• Support system upgrades, software deployments, releases, and testing activities.
• Monitor application performance and proactively identify opportunities for improvement.
• Maintain application support documentation, processes, and knowledge bases.
• Participate in change management, business continuity, and disaster recovery activities.
• Work closely with business users to understand requirements and enhance system functionality.
• Contribute to continuous improvement initiatives across the application support function.

Key Requirements

• Proven experience in an Application Support, Production Support, or Support role.
• Strong experience supporting Figaro applications.
• Previous experience within Financial Services, Wealth Management, Private Banking, or another regulated environment.
• Familiarity with ITIL principles and service management best practices.
• Experience using service management tools such as ServiceNow, JIRA, or Ivanti.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent stakeholder management and communication abilities.
• Salesforce experience.
• SQL Server Management Studio knowledge.
• Experience with Objectif Lune PlanetPress and/or INVU Document Management.
• Exposure to data warehousing and reporting environments.
• Experience supporting software releases, testing, and change implementations.

Interested? Please Apply!

Figaro Application Support Wealth Management