Field Service Engineer

Overview

Location: UK & Ireland (Hybrid / Field-Based), preferred location is Reading/ Thatcham or surrounding areas.

Company Overview: A leading global provider of laboratory automation and life science solutions is growing its team and looking for a motivated and skilled Field Service Engineer. The company is known for its advanced liquid handling technologies and serves a wide range of industries with precision-engineered products.

Role Summary: We are looking for an experienced Field Service Engineer to support the service, installation, and maintenance of automated and manual liquid handling systems. This is a customer-facing role requiring both technical expertise and excellent communication skills.

Responsibilities

• Perform installation, servicing, and repairs of automated liquid handling systems and manual pipetting equipment at customer locations.
• Provide remote technical support via phone, email, and other digital channels.
• Travel across the UK and Ireland for scheduled maintenance and urgent service visits.
• Diagnose and troubleshoot technical issues efficiently and accurately.
• Participate in training programs, including international factory training sessions.
• Foster strong customer relationships to support ongoing business.
• Accurately complete service reports and related documentation.
• Represent the company and promote its range of laboratory products.

Qualifications

• At least 3 years of experience in a field-based engineering role, ideally working with electronic or electro-mechanical capital equipment.
• Technical qualification (minimum HND/HNC) in engineering, electronics, or a scientific discipline.
• Knowledge or experience with robotics, automation, or liquid handling systems is desirable.
• Degree in life sciences, chemistry, engineering, or equivalent experience preferred.
• Willingness to travel extensively within the UK and Ireland, including overnight stays.
• Must have a full, clean UK driving license and be eligible to work in the UK and travel to the EU and USA.