Field Service Engineer

Service Engineer - Food Industry Machinery
Salary: £60,000 OTE
Permanent, Full Time Regionally based role: North England

About the Role

A leading global FMCG business is seeking a hands-on Field Service Engineer to join its growing technical team. In this role, you will be responsible for the installation, commissioning, repair, and maintenance of high-performance food processing and packaging machinery across a regional customer base. You'll play a key role in delivering technical excellence and ensuring that equipment performance, reliability, and customer satisfaction are consistently upheld.

Enjoy a Monday-Friday working pattern with regionally focused assignments, meaning minimal nights away from home.

Why Join?

As part of a leading global FMCG business, you'll be joining a company that genuinely invests in its people. You'll enjoy a comprehensive benefits package that includes:

• Monday-Friday schedule
  No obligation to work weekends, no call-outs, and no night shifts
• Optional overtime available
  £50 per hour on weekends, and 1.5x standard rate before 8:30am and after 5:30pm Monday-Friday
• 25 days annual leave
  Plus statutory bank holidays
• Discretionary annual bonus
• Quality company vehicle
  Fully equipped and available for personal use
• Company-paid private medical insurance
  Coverage for you and your family
• Private dental plan
  For you and your partner
• Training and development opportunities
  Including international, manufacturer-led training overseas
• Life assurance cover (4x salary)
• Access to a comprehensive company benefits portal
  Includes retail discounts, wellbeing hub, and lifestyle support
• Personalised financial coaching
  Through Octopus Finance
• Supportive team culture
  Work with a collaborative and skilled group of professionals

Key Responsibilities

• Install, commission, repair and maintain a wide range of market-leading food industry equipment
• Deliver high-quality technical support to customers, both on-site and remotely
• Troubleshoot complex mechanical, electrical, pneumatic and hydraulic systems
• Read and interpret detailed electrical, pneumatic and hydraulic schematics
• Document service visits accurately and communicate effectively with internal teams and clients
• Provide training and support to customer operators and maintenance teams
• Ensure all work meets health, safety, and compliance standards
• Actively contribute to continuous improvement and customer satisfaction initiatives
• Qualified multi-skilled engineer with 5 years of post-apprenticeship experience
• 2-4 years of field service experience, ideally within the FMCG or food production sectors
• Electro-mechanical background (apprenticeship or equivalent) preferred
• Strong knowledge of pneumatics, hydraulics, and motor control systems
• Experience with PLCs and Ladder Logic is advantageous
• Excellent problem-solving and fault-finding skills
• Ability to interpret technical drawings and documentation
• Full, valid UK driving licence required
• Strong communication skills and a customer-focused, 'can-do' attitude