F&B Team Leader

Overview

Are you ready to step up and lead from the front?

Following a phenomenal first year of trading, Unity Holidays continues to build on strong foundations to deliver the very best Owner and Guest experience across our holiday parks.

We are looking for confident, hands on Food & Beverage Team Leaders who are passionate about delivering exceptional service while supporting and developing a high performing team.

This is a key role within our venues, where you will take ownership of shifts, lead by example and ensure every guest receives a welcoming, efficient and memorable experience.

At Unity Holidays, we believe that great guest experiences start with great teams. We set high standards and will support your Growth through training and development, encourage your Passion for hospitality, and create an environment where Togetherness thrives.

About You

You'll be a natural leader who enjoys being at the heart of the action.

You'll thrive in a fast paced hospitality environment, confidently supporting your team while maintaining high service and operational standards.

You'll be organised, proactive and calm under pressure, with the ability to make decisions, solve problems and keep the shift running smoothly.

Most importantly, you'll take pride in delivering great guest experiences and supporting your team to do the same.

Key Responsibilities

• Lead shifts within the venue, ensuring smooth, efficient and safe operations
• Deliver exceptional guest service, creating a welcoming and memorable experience
• Support, coach and motivate team members to maintain high performance and confidence
• Deliver daily briefings and ensure the team understands priorities and expectations
• Handle guest queries or concerns professionally, resolving issues or escalating where required
• Oversee till operations, ensuring accuracy and compliance with cash handling procedures
• Monitor stock levels and communicate shortages or requirements promptly
• Ensure food and drink service standards, presentation and speed of service are consistently met
• Maintain high standards of cleanliness, organisation and presentation across all areas
• Support opening and closing procedures, ensuring full compliance and readiness
• Ensure full compliance with food safety, hygiene, licensing and company policies
• Carry out safety checks and report or resolve any risks or hazards
• Support people processes by providing feedback and escalating performance or conduct concerns appropriately

Experience & Skills

Essential:

• Previous experience in hospitality, food & beverage or a customer facing environment
• Strong communication and teamwork skills
• Ability to remain calm under pressure and make confident decisions
• Good understanding of service standards and guest expectations

Desirable:

• Previous experience in a Team Leader or supervisory role
• Experience with POS systems and cash handling
• Food Hygiene Level 2 or allergen awareness (or willingness to obtain)

Safeguarding & Compliance

This role requires full compliance with food safety, health & safety, safeguarding and licensing standards.

Hours of Work

Our Food & Beverage venues operate across days, evenings and weekends, including peak holiday periods.

Flexibility to work variable shifts is essential.

What We Offer

• Access to holiday park facilities and discounts
• 25% off Food & Drink for you and your family
• 50% off Food & Drink when on shift
• Training and development opportunities
• Team recognition schemes, including Unity Champion awards
• Holiday discounts across Unity Holidays parks
• Free use of leisure facilities
• Employee Assistance Programme (financial, health and legal support)
• A supportive, fast paced and engaging team environment

About Unity Holidays

Unity Holidays is the UK's newest holiday park operator, focused on delivering first class experiences in outstanding locations.

We pride ourselves on high standards, strong teamwork and creating environments where our team members feel supported, valued and proud of the work they do.

Ready to Take the Next Step?

If you're ready to lead a team, deliver exceptional service and be part of something exciting, we'd love to hear from you.

Apply now and help create unforgettable guest experiences at Unity Holidays.

Compensation: To be discussed