F&B Guest Experience Manager

The Peninsula London is excited to announce we are seeking an enthusiastic F&B Guest Experience Manager. Together with our F&B Management Team, this role will be responsible for actively driving revenue and promoting our Food and Beverage offerings through impactful and meaningful guest experiences.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market leading remuneration, service charge and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Promote the Food and Beverage Outlets through exceptional relationships and service delivery. Achieve measured covers and spend per cover in each outlet.
• Exceed guest expectations with service, in keeping with The Peninsula Service Principles.
• Act as an Ambassador in the Lobby and key F&B Outlets at key operational times to meet and greet.
• Make balanced and informed business decisions which are supported by relevant analysis and reports and ensure that timely business reports of key trading data are shared with Senior Management on a frequent basis
• Support and assist each area within Food and Beverage in terms of innovation, service support, team training and motivation to ensure exceptional guest experience and high levels of repeat business
• Ensure fluid and meaningful communication between the Front Office Team, Reservations and Sales Division, in developing bespoke F&B experiences for guests.

General requirements

• Minimum 5 year's relevant experience within a luxury international property, in contact with influantial guests.
• Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures.
• Strong leadership and communication skills. Excellent time management and organizational skills, highly adaptable and naturally positive
• Fluent English communication proficiency, expertise in a second language would be desirable

We are delighted to receive your CV and will liaise with suitable candidates directly.