Export Logistics & Customer Service Executive

Job Summary

Allstaff Logistics Division are delighted to bring to the market the role of Export Logistics & Customer Service Executive for well established company based near Renfrew. Due to the location, it is advantageous to drive with own transport. The hours are Monday to Thursday 8.30 am - 5 pm and Friday 8.30 am to 4 pm (45 min lunch).

Key Responsibilities - Export Logistics

• Coordinate international shipments via air, sea, and road freight
• Prepare and process export documentation including:
  • Commercial invoices
  • Packing lists
  • Bills of lading
  • Export declarations
  • Certificates of origin
• Liaise with freight forwarders, customs brokers, shipping agents, and carriers
• Track shipments and provide regular delivery updates
• Ensure compliance with export regulations and customs requirements
• Resolve shipping delays, customs issues, and transportation queries
• Maintain accurate shipment and logistics records
• Coordinate with warehouse teams to ensure timely dispatch of goods

Customer Service & Sales Support

• Act as the primary point of contact for customer enquiries
• Process customer orders accurately and efficiently
• Provide order status updates and delivery information
• Support the sales team with quotations, order processing, and account administration
• Handle customer complaints and resolve issues professionally
• Build and maintain strong customer relationships
• Assist with returns, credit requests, and after sales support
• Maintain customer records within ERP/CRM systems

Required Skills & Experience

• Experience in export logistics, customer service, or sales support
• Minimum 24 months' experience within export logistics, customer service, or sales support
• Knowledge of international shipping procedures and Incoterms
• Familiarity with export documentation and customs processes
• Strong communication and organisational skills
• Excellent attention to detail and problem solving ability
• Ability to manage multiple priorities in a fast paced environment
• Proficiency in Microsoft Office and ERP/CRM systems
• Customer focused and commercially aware

Desirable Skills

• Familiarity with courier platforms such as DHL, UPS, Royal Mail, or FedEx
• Understanding of international cosmetic shipping restrictions