Export Logistics & Customer Service Executive

Posted 3 hours 20 minutes ago by Job Search Place Limited

Permanent
Not Specified
Customer Service Jobs
Renfrewshire, Renfrew, United Kingdom, PA4 0
Job Description
Job Summary

Allstaff Logistics Division are delighted to bring to the market the role of Export Logistics & Customer Service Executive for well established company based near Renfrew. Due to the location, it is advantageous to drive with own transport. The hours are Monday to Thursday 8.30 am - 5 pm and Friday 8.30 am to 4 pm (45 min lunch).

Key Responsibilities - Export Logistics
  • Coordinate international shipments via air, sea, and road freight
  • Prepare and process export documentation including:
    • Commercial invoices
    • Packing lists
    • Bills of lading
    • Export declarations
    • Certificates of origin
  • Liaise with freight forwarders, customs brokers, shipping agents, and carriers
  • Track shipments and provide regular delivery updates
  • Ensure compliance with export regulations and customs requirements
  • Resolve shipping delays, customs issues, and transportation queries
  • Maintain accurate shipment and logistics records
  • Coordinate with warehouse teams to ensure timely dispatch of goods
Customer Service & Sales Support
  • Act as the primary point of contact for customer enquiries
  • Process customer orders accurately and efficiently
  • Provide order status updates and delivery information
  • Support the sales team with quotations, order processing, and account administration
  • Handle customer complaints and resolve issues professionally
  • Build and maintain strong customer relationships
  • Assist with returns, credit requests, and after sales support
  • Maintain customer records within ERP/CRM systems
Required Skills & Experience
  • Experience in export logistics, customer service, or sales support
  • Minimum 24 months' experience within export logistics, customer service, or sales support
  • Knowledge of international shipping procedures and Incoterms
  • Familiarity with export documentation and customs processes
  • Strong communication and organisational skills
  • Excellent attention to detail and problem solving ability
  • Ability to manage multiple priorities in a fast paced environment
  • Proficiency in Microsoft Office and ERP/CRM systems
  • Customer focused and commercially aware
Desirable Skills
  • Familiarity with courier platforms such as DHL, UPS, Royal Mail, or FedEx
  • Understanding of international cosmetic shipping restrictions