Experienced Property Claims Handler

Zurich Insurance plc in our Wexford Centre of Excellence is looking for a Property Claims Handler to join our Property Claims Team.

Experienced Property Claims Handler Your Role

• Investigating, validating and settling a wide range of Property Damage Claims
• Negotiating fair settlement in line with Company standards
• Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
• Taking ownership and responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service
• Reviews, resolves and proactively finalises claims within authority limits
• Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud/recovery indicators
• Adheres to local regulatory and governance requirements throughout the life of the claim
• Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers
• Working as part of a team focused on the achievement of challenging service levels with customer centricity crucial to all processes
• Getting involved in project or adhoc duties to support management

Your Skills and Experience

Minimum Qualifications:

• A minimum of two higher level C3s/H5 subjects in the Leaving Certificate or Third Level Qualification (minimum Diploma Level 6 Standard), or equivalent industry qualification
• Applicants should hold or have the desire to pursue a Certificate in Insurance Practice (CIP) and/or Association of Insurance Institute ACII qualification. In recognition of this, a comprehensive study support package will be provided.

Preferred Qualification & Experience:

• Strong customer service skills focused on the delivery of quality customer service
• Strong verbal and written communication skills
• Be able to prioritise and work to deadlines
• Desire to learn and be flexible to business change
• Ability to recognise and understand appropriate legislative regulations
• Working at all times lawfully and in accordance with pre-defined regulatory compliance
• Excellent communication and interpersonal skills, with a particular requirement for high quality telephone skills
• Ability to work within a team environment focused on the achievement of both individual and team goals
• An innovative approach to work, training and problem solving
• Ability to multi-task
• An enthusiastic and flexible approach that includes the ability to self-motivate
• Quick learning capabilities and an aptitude for understanding the variable elements of insurance products
• High level IT and administration skills
• Ability to resolve customer problems

Additional Information

Primary work location is Wexford or Dublin based but occasional travel may be required to other Zurich locations.

Benefits:

• Training & development opportunities
• Staff Pension Scheme
• Free on-site parking
• Sports and Social Club
• Bike to work/Tax Saver
• Bicycle Parking & Shower Facilities
• And more