Experienced Property Claims Handler

Posted 1 day 21 hours ago by Zurich 56 Company Ltd

Permanent

Full Time

Other

Leinster, Ireland

Job Description

Zurich Insurance plc in our Wexford Centre of Excellence is looking for a Property Claims Handler to join our Property Claims Team.

Experienced Property Claims Handler Your Role

Investigating, validating and settling a wide range of Property Damage Claims
Negotiating fair settlement in line with Company standards
Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
Taking ownership and responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service
Reviews, resolves and proactively finalises claims within authority limits
Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud/recovery indicators
Adheres to local regulatory and governance requirements throughout the life of the claim
Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers
Working as part of a team focused on the achievement of challenging service levels with customer centricity crucial to all processes
Getting involved in project or adhoc duties to support management

Your Skills and Experience

Minimum Qualifications:

A minimum of two higher level C3s/H5 subjects in the Leaving Certificate or Third Level Qualification (minimum Diploma Level 6 Standard), or equivalent industry qualification
Applicants should hold or have the desire to pursue a Certificate in Insurance Practice (CIP) and/or Association of Insurance Institute ACII qualification. In recognition of this, a comprehensive study support package will be provided.

Preferred Qualification & Experience:

Strong customer service skills focused on the delivery of quality customer service
Strong verbal and written communication skills
Be able to prioritise and work to deadlines
Desire to learn and be flexible to business change
Ability to recognise and understand appropriate legislative regulations
Working at all times lawfully and in accordance with pre-defined regulatory compliance
Excellent communication and interpersonal skills, with a particular requirement for high quality telephone skills
Ability to work within a team environment focused on the achievement of both individual and team goals
An innovative approach to work, training and problem solving
Ability to multi-task
An enthusiastic and flexible approach that includes the ability to self-motivate
Quick learning capabilities and an aptitude for understanding the variable elements of insurance products
High level IT and administration skills
Ability to resolve customer problems

Additional Information

Primary work location is Wexford or Dublin based but occasional travel may be required to other Zurich locations.

Benefits: